ALFI International Limited – Terms of Service

Effective Date: 17.06.2025

1. Acceptance of Terms

By accessing or using the website [www.alfiltd.com] (the "Site") or engaging ALFI International Limited ("ALFI," "we," "us," or "our") for any services, you ("Client," "you," or "your") acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service ("Terms"). These Terms constitute a binding agreement between you and ALFI, governing all transactions, communications, and business engagements. If you do not agree with any part of these Terms, you must immediately cease using the Site and refrain from engaging our services. Continued use of the Site or submission of orders constitutes unconditional acceptance of these Terms, including any future amendments that may be published from time to time.

2. Services Overview

ALFI specialises in the design, development, and manufacturing of premium leather and faux fur garments, including bespoke outerwear, accessories, and sample collections (collectively, the "Services"). Our Services encompass material sourcing, prototyping, production, quality control, and logistics coordination. All Services are provided based on written quotations, which outline pricing, lead times, and payment terms. No work shall commence without a formal purchase order ("PO") signed by both parties, which shall be deemed an integral part of these Terms. ALFI reserves the right to decline any orders that do not align with our production capabilities, ethical standards, or business policies.

3. Client Obligations

As a Client, you are responsible for providing accurate and complete specifications, including but not limited to design files, measurements, material preferences, and branding guidelines. You warrant that all submitted designs, artwork, and technical specifications are original, free from third-party intellectual property claims, and comply with applicable laws. ALFI shall not be held liable for any delays, defects, or additional costs resulting from inaccurate, incomplete, or late submissions. Furthermore, you agree to promptly respond to requests for approvals or modifications during the production process, as failure to do so may impact delivery timelines.

4. Intellectual Property Rights

All pre-existing intellectual property ("IP"), including but not limited to logos, designs, and branding materials submitted by the Client, shall remain the exclusive property of the Client. However, ALFI retains full ownership of its proprietary manufacturing techniques, patterns, tooling, and any modifications or improvements developed during production. Upon full payment, the Client is granted a non-exclusive, non-transferable license to use the finished products for commercial purposes, subject to these Terms. ALFI reserves the right to showcase completed projects in its portfolio, marketing materials, and trade exhibitions unless a separate Confidentiality Agreement or Client Release Form explicitly prohibits such use.

5. Pricing & Payment Terms

All pricing provided in quotations is based on the specifications and material costs at the time of quotation and remains valid for fourteen (14) days from issuance. Prices exclude import/export duties, shipping insurance, and any unforeseen material cost increases exceeding ten percent (10%) of the original estimate. Payments are to be made either with a 25-50% deposit or in LC depending on contract made with the client. All bespoke orders are to have a 50% deposit to ALFI. Late payments shall incur interest at a rate of 1.5% per month, compounded weekly, until settled in full. ALFI reserves the right to withhold shipment, suspend production, or terminate the agreement in the event of non-payment, without liability for any resulting delays or losses.

6. Production, Lead Times & Quality Standards

While ALFI makes every effort to adhere to agreed-upon production schedules, all lead times provided are estimates and subject to change due to factors beyond our control, including but not limited to material shortages, force majeure events, or unforeseen production complexities. Minor variations in color, texture, stitching, or finishing (within a tolerance of five percent (5%)) are inherent to handmade craftsmanship and shall not be considered defects. Clients must inspect all received goods within seven (7) days of delivery and notify ALFI in writing of any discrepancies. Failure to report defects within this period constitutes acceptance of the goods as delivered.

7. Cancellation, Returns & Refunds

Given the custom nature of our products, all orders are considered final once production has commenced. Cancellations requested after material sourcing but before production begins will incur a cancellation fee of thirty percent (30%) of the total order value. Orders canceled after production has started are non-refundable, and full payment will be due. Due to the bespoke nature of our work, returns and exchanges are strictly prohibited unless the product is deemed defective under ALFI’s Limited Warranty (Section 8). Any approved returns must be shipped back to ALFI at the Client’s expense and in original packaging.

8. Limited Warranty & Liability

ALFI warrants that all products will be free from material defects in workmanship for a period of thirty (30) days from the date of delivery. This warranty does not cover damage resulting from misuse, improper care, unauthorized alterations, or normal wear and tear. In the event of a valid warranty claim, ALFI will, at its sole discretion, repair, replace, or issue a partial refund for the defective item. Under no circumstances shall ALFI be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, reputational harm, or business interruption. The maximum aggregate liability of ALFI for any claim arising under these Terms shall not exceed the total amount paid by the Client for the specific order in question.

9. Indemnification

The Client agrees to indemnify, defend, and hold harmless ALFI, its affiliates, and their respective officers, directors, and employees from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (i) the Client’s breach of these Terms; (ii) any infringement of third-party intellectual property rights; (iii) unauthorized use of ALFI’s proprietary methods; or (iv) any misrepresentation or negligence on the part of the Client.

10. Dispute Resolution & Governing Law

In the event of any dispute arising from these Terms, the parties agree to first attempt to resolve the matter amicably through good-faith negotiations within thirty (30) days. If no resolution is reached, the dispute shall be submitted to binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with its rules. The arbitration shall be conducted in English, and the award rendered shall be final and enforceable in any court of competent jurisdiction. These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.

11. General Provisions

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. No waiver of any breach of these Terms shall be deemed a waiver of any subsequent breach. These Terms constitute the entire agreement between the parties and supersede all prior oral or written understandings.